Metasite maps customer touchpoints and improves client experiences at Bitė GSM

VILNIUS, LITHUANIA, May 29, 2004 – Metasite management consulting team completed a two-month assignment at Bitė GSM, a leading Lithuanian mobile telecommunications operator. Metasite consultants were commissioned by Bitė GSM to assist in developing customer touchpoint maps and identifying opportunities for further improving Bitë customer experiences. “In a saturated mobile telecommunications market like Lithuania, customer service is one of the… read more →