Two decades of experience in building digital solutions for insurance
For over two decades, at Metasite we have been working with insurance industry leaders and emerging digital-first newcomers, enabling digital insurance customer journeys and supplying technology expertise and resources necessary for building out key parts of digital insurance infrastructure.
Projects Showcase: Insurance, Life and Pensions
Delivering a new Digital Pension Scheme Self-Service Solution for a $15bn British-American Insurance Advisory Firm
We partnered with a $15bn+ British-American multinational risk management and insurance advisory company to redesign and modernise their digital self-service platform used by over two million pension scheme members.
After employing TOGAF to complete the initial Technical Design Blueprinting exercise, we implemented multi-tenancy, legacy backend integration, third-party provider connections, and enhanced content tailoring. This project marked the client’s first successful adoption of agile software delivery, and our collaboration continues.
Modernising a Digital Customer Platform for a Major British Financial Services Provider
We partnered with a prominent British technology-led services and payments company to modernise their digital platform, which serves 4 million individual stockholders. The platform enables users to build investment portfolios, enrol in Direct Stock Purchase Plans and Employee Plans, and access eDelivery of statements, among other features.
Our team rebuilt the user-facing frontend application, implemented updated user journeys, and ensured a mobile-friendly experience. The multi-layered project was completed in two-week sprints, and the platform was launched into production using a phased approach.
Enabling Digital Insurance Customer Self-Service for an RSA Group-owned Regional Insurance Leader
Metasite collaborated with a leading regional insurer, then part of the RSA Group, to design, develop, deploy, and maintain their new customer self-service platform.
Our UX designers worked closely with the client’s managers to create an appealing online experience for both end-customers and customer service representatives, involving real customers in iterative testing of functional prototypes and designs. The Java and Oracle DBMS-based solution was integrated with the core insurance system, TIA, via a set of web-services, with performance enhancements also achieved during the process.
Building multiple Digital Customer and Partner Self-Service Solutions for ERGO Life and P&C Insurance companies
For over a decade, Metasite collaborated with a number of ERGO insurance companies, crafting online customer self-service systems, e-sales sites, partner and agent portals, and implementing integrations with legacy and third-party systems.
Our work spanned developing insurance sales and self-service portals for ERGO P&C insurers, building online self-service, CRM and sales platforms for ERGO Life Insurance, and implementing a Single Sign-On solution for secure access to multiple internal ERGO systems.
Meet our digital insurance solutions team
Meet a few people from our insurance systems development and support team:
Lead Business Analyst
UX Competence Lead
Diverse range of software solutions for the insurance industry
Solutions we have produced and have been managing and supporting for our insurance clients include:
- Online and mobile insurance customer self-service systems
- Insurance customer information portals and content management systems
- Non-life Insurance brokers information systems
- An agent-based direct sales process automation system
- Integrated solutions for selling insurance services over multiple internet banking systems
- An insurance customer loyalty management platform
- An online sales solution for non-life insurance products
- Online insurance calculators and other customer-oriented tools
- A variety of back-end insurance systems integration projects
- Extensive usability testing and optimisation of existing online insurance offerings